Refund policy

Return and Exchange Policy

Return Policy:

1. Eligible Products:

  • Products can be exchanged within 2-3 days of receiving the merchandise.
  • Eligibility for exchange is visible on product screens under shipping information.

2. Non-eligible Products:

  • Items marked as "Final Sale" are not eligible for exchange.
  • Products purchased under "Sale" or promotional offers are not eligible for exchange.
  • International shipments are non-exchangeable.
  • Customized product like Stone Work, Tessel, Stitching and Dyed Producd are not for exchange & any refund.

3. Variations Disclaimer:

  • Minor color variations may occur due to fabric dyes, weather conditions, and monitor settings.

4. Damaged Merchandise:

  • Notify us via email with a photo of the damaged product within 48 hours of receiving it.

5. Exchange Authorization:

  • Email support@azsarees.com with your order number, name, email, product details, and reason for exchange.

6. Exchange Process:

  • Await approval from our customer care team.
  • Pack the item securely using the original packing materials.
  • Send the item via a reputable courier service to A Z Sarees asi.
  • Share a snapshot of the courier receipt via email or WhatsApp.
  • A deduction of ₹150 will be applied for shipping charges per exchange transaction.

7. Exchange Options:

  • Exchange will be processed upon completion of the exchange process.
  • You may exchange for a product of equal or lesser value.

8. Store Credits:

  • No refunds are available in cash or bank account transfer.
  • Store credits will be issued for eligible exchanges.
  • Use store credits for future exchanges or purchases on our website.

9. Exchange Timeframe:

  • Exchanges will be processed promptly upon receipt and approval.

10. Discretion:

  • All exchanges are subject to A Z Sarees
  • Orders can be canceled before shipment initiation.
  • Contact us via phone or email to cancel your order.
  • Once the shipment process has started, cancellation is not possible.
  • In case of a fully OR partially paid order cancellation, we will deduct a 5% payment gateway charge from the refund amount. The remaining balance will be refunded using the same payment method or we will provide full amount store crdit with lifetime validity.
  • Full Refund Avilable only as Store Credit.